I've just a had a very unpleasant experience while trying to buy a car from this dealer. I'm not a tyre kicker I turned up with every intention and money in my pocket to buy a specific car for my wife. She was also with me. We liked the car and were close to buying it. A monkey could have closed the deal with us. However, the seller lacked sales and even personal skills. He was very difficult and unpleasant to deal with. For example, he was denying the obvious like 2 tyres being close to the legal tread limit despite telling me on the phone that all tyres had more then half of tread left in them. He knocked a few hundred quid off the price and I was willing to proceed with the deal and my wife really wanted the car. The car was also being sold with MOT approaching in a month. I was fine with that and offered to buy the car as it was, do MOT at my local independent garage and only bring it back in case MOT failed for the dealer to repair any issues. This is what I agreed with the dealer over the phone. For some reason the dealer insisted to do MOT himself in his garage which was closed for holidays at the point of sale. This was unacceptable as I travelled a long way to get to the them and didn't fancy driving back unless I had to. Overall, terrible customer service. They were not interested in selling anything to me. Left a very bad impression and I would not recommend them to anyone.
Brilliant service can't be more helpful
I bought a Hyundai Santa Fe from this garage this week and it was a great experience , they was very helpful , I see from some of the reviews they was slated the garage as marked the prices very reasonable so you cant expect to get thousands off as the mark up isnt there , the sale man stayed on a 1 hour after closing time cause we was coming from a long way away , so we could view the car that day , I cant tell you about after sales cause I havent experienced that , but what I have experienced is 5 star treatment . Ill be back B smith
Very courteous on phone but don't bother trying to communicate by email.
Worst company I've ever dealt with. Asking questions about history of one of their cars and the oil services, eventually refuses to sell to me as the car has missed several major services which I pulled them up about and tried to ask for money off to compensate for those services.. however, the response shocked me as he said and I quote "You ask too many questions and very picky about the details of the car, let's call it off as I'm not looking to sell to you". I was so shocked of this response that I genuinely didn't know how to respond. A genuine buyer who is looking to purchase a vehicle asks many questions if they're travelling from far and they're unwilling to be helpful. Please, For your own sake, stay away from these cowboy dealers. These are the dealers you see on t.v for no after sale help if needed and false sales. Please, if you are looking at a car here, stay away from them. Not impressed in my 20 years of motor purchasing experience. Good luck in the future with this woeful service.PLEASE NOTE BUYERS, THEIR REVIEWS ARE ALL NON-LEGIT REVIEWS. DON'T BE FOOLED.A REPLY TO THEIR REPLY:I called you 5 times in two days as I was promised I would receive a call back within the next 30 minutes all 5 times which I waited 2 days and had to get back to you. I also did not ask for 1500 off the price. Do not lie. I asked you for 500 off as the Haldex oil has not been done which costs with Labour 500. You also lied saying you have several people wanting to purchase trying to inflate the price to me. It's funny because you reincreased the price to 12k and now it's below 10.7k because you couldn't sell the car. Good luck selling your car. Obvious faults with your car as it has been up for 3 months and you have only been decreasing the price of it. Furthermore, I wanted to purchase the vehicle but you said you don't want to deal with me anymore... Rubbish service once again and immature response by making up a bunch of lies. Good luck.
GCS Cars Ltd is a UK Car Dealer based in Thrapston, East Midlands. GCS Cars Ltd is located at Cottingham Way, Thrapston, Kettering NN14 4PL, UK.
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